Support
At Aphrodite Casino we know questions come up at any hour, so our support team is available around the clock. Whether you’re checking a deposit, sorting a withdrawal, or curious about a bonus term, you’ll reach a real person who speaks plainly and works to get things fixed quickly. We focus on clarity, fairness, and keeping momentum on your request so you can get back to playing with confidence.
How to contact us — simple options
You can reach us three ways: live chat for immediate help, email for detailed requests, and phone support on request in selected regions. Start a live chat for urgent issues like account access or technical problems. Send an email to <support@aphrodite.casino> when you need to attach documents or explain a complex situation. If you prefer speaking by phone, request a callback through live chat or email and we’ll arrange a call as soon as possible.
Typical response times you can expect
- Live chat: usually answered within a minute for most requests, and a specialist will join if needed.
- Email: we aim to reply within 12–24 hours, often sooner for straightforward questions.
- Phone callback: typically scheduled within a few hours when available; live-chat requests for calls are handled promptly.
We don’t promise guaranteed outcomes, but we do promise prompt, transparent updates and a clear next step for every case.
Quick answers in the FAQ & Help Center
Before contacting support, check our FAQ and Help Center for instant answers on common topics like account setup, verification, deposits and withdrawals, game rules, bonus terms, and technical troubleshooting. The FAQ is organized so you can find guidance fast—everything from minimum deposit levels to how wagering requirements work. If you still need help, use chat or email and quote the FAQ article so we can follow up faster.
Payments, currencies, and transaction help
If you have questions about funding your account or cashing out, our team supports a wide range of payment methods and currencies. Popular options include Visa, MasterCard, American Express, Apple Pay, Skrill, giro pay, and crypto options like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). Currencies supported include USD and EUR, alongside crypto balances. For transaction inquiries, have your account email and transaction ID ready to speed things up.
Questions about bonuses and wagering
Got a question about the Welcome Package or reload offers? Our support staff can explain how the multi-deposit Welcome Package is split across the first five deposits and what the 25x wagering requirement means for eligible games (slots contribute 100%). We’ll walk you through bonus activation steps, contribution rates, and any limits that apply, and we’ll point you to the exact terms that matter for your case.
Account, security, and verification
We take account security seriously. If you’re asked for verification documents, that’s part of keeping your funds safe and complying with regulations. Our team handles verification requests quickly and treats your documents with strict confidentiality. If you’re unsure what’s required, contact us and we’ll list the exact documents and the best way to upload them.
How to get the fastest resolution
When you reach out, include your registered email, username (if safe to share), and any relevant screenshots or transaction IDs. Tell us what you’ve already tried and what outcome you’re hoping for. Providing those details helps our specialists resolve issues faster while keeping things balanced and fair for everyone.
Support you can trust
Our support team is trained across account issues, payments, gameplay rules, and responsible gambling tools like deposit limits, time-outs, and self-exclusion. We aim to be approachable and solution-focused—so don’t hesitate to ask for clarity if a term or process isn’t clear. For more about the site and what we offer, see our full Aphrodite Casino review.
If you need help now, start a live chat or email <support@aphrodite.casino>—our team is ready to assist.